Terms and conditions

1. Security and integrity of information

Shopping at New Caffè Italia Australia, is absolutely safe. We treat our data as assets that must be protected against loss and unauthorized access. We employ information security techniques to appropriately protect confidential information from unauthorized access by users inside and outside the company. Access to customer information is limited to those employees who have a legitimate business need for that information.
We treat our data as assets that must be protected against loss and unauthorized access. We employ information security techniques to appropriately protect confidential information from unauthorized access by users inside and outside the company. Access to customer information is limited to those employees who have a legitimate business need for that information.

1.1 Your Price Guarantee

If you find a cheaper advertised price anywhere in Australia we will match it for you and send your purchase free of charge and give you 1 kilo of our premium Caffee Italia fresg Coffee beans! All you need to do is to send us the details and we'll look after you from thereon.

1.2 14 Day Money Back Guarantee

We offer 14-day money back guarantee on all of our products. If you are dissatisfied with your purchase for any reason, simply return the product to us within 14 days in its original condition and packaging. Upon arrival of the returned item, a credit will be issued for the cost of the item minus the original shipping charge and a 10% restocking fee. Customers will be responsible for return shipping charges.
You can use our FedEx return ticket service ticket or your favorite express courier.
Note: if you feel more conformable to use our automatic return ticket, the delivery will be paid by credit card.

All products should be returned unused, unopened and in a re-saleable condition.

If you have any questions, please email us at support@newcoffeeitalia.com.au

1.3 Refunds

Should you cancel your purchase with this 14 day 'cooling off' period, we will refund your payment in full, subject to delivery costs we have incurred plus a 10% restocking fee. If your order qualified for free postage then we will refund minus the shipping charges we incurred in delivering your item. All products should be returned unused, unopened and in a re-saleable condition.

1.4 Returning unwanted goods

Unwanted goods should be returned within 14 days of delivery.

You should post them, unopened and undamaged, to our storehouse Centre.
Contact us at us at support@newcoffeeitalia.com.au to have further details for the delivery address.
We cannot accept liability for goods lost or damaged during transit. You are advised to wrap the product carefully to avoid damage. You are also advised to return goods by recorded delivery, registered post, or by courier. Please remember to give us your name and address, transaction number and a copy of your purchase receipt. Please note that the cost of returning unwanted items is your responsibility.
You can use our dhl or Australian Post service ticket or your favorite express courier. Note: if you feel more conformable to use our automatic return ticket, the delivery will be paid by credit card.

1.5 Refunds for unwanted goods

Providing that unwanted goods are received by us in unused, unopened and re-saleable condition within 10 days of delivery, we will refund payment for the goods deducting from the total amount the delivery cost to your country plus a 10% restocking fee. Refunds are made by cheque or we directly refund you via wire transfer or refund the card you paid with. These refunds will be made within 30 days of return of goods.
If you have any questions, please email us at support@newcoffeeitalia.com.au.
All materials in your New Caffè Italia appliances are warranted for 12 months from date of original purchase.
This warranty does not cover finishes, nor does it cover damage resulting from accident, misuse, abuse, tampering, or units that have been modified or used for commercial purposes.

1.6 Return instruction

If the item you received is defective and you would like to have it replaced or repaired, please contact us by email first.

You must include the following information with your exchange or repair:

1. Order number or copy of your electronic receipt
2. Your name and phone number
3. Your email address
4. The REASON for your exchange

We can only accept returns and exchanges for purchases made from us through our website.

1. Order ID
2. Invoice
3. Your name and phone number
4. Your email address
5. The REASON for your return

We can only give full support for products purchased through our website. If you purchased your product from other companies, we will provide to make our possible but you will cannot have full assistance.

Our Satisfaction Guarantee to You.

Online purchasing can have real or imagined pitfalls. For some of our customers this will be their first online purchase and we value the trust shown in our company.
If you’re not 100% satisfied with your purchase just return it to us! You must return the original packaging to us also and the item must be in a saleable condition. And just as you would return an item at a retail store we ask that you cover the expenses of the return to us.
You can request a refund which will be to the full value of the item less 10% and the original shipping charges. If you would like to exchange the item we'll waive the 10% re-stocking fee.

We repair in Australia all the models of products we sell

After sale support is very important for us! We have service centers contractors in Sidney, Perth and Melbourne. We do repair all the products we sell in these 3 main service centers. We do however work with other partners covering all the rest of Australia.

Please note: Sometimes when we run out of stock in Australia, we have to ship some of our products directly from our main warehouse in Milano. You will not be charged for any extra shipping cost for that. It is may possible that you will get an international transaction fees debited by your bank in this rare occasion.

2. Shipping Information

All orders are shipped with Dhl or Australian Post for fast and safe delivery. Orders within the Australia and New Zealand are shipped with Express service a part from GAGGIA and Saeco product which are dispatched by Australian Post from our main depot in Sidney. Delivery time usually ranges between 3 and 5 days depending on the destination but we do not guarantee this can happen in all cases. You will see your shipping rates, if present, after filling the order form in the website. We have the lowest shipping rates available and we offer the best packaging service ever. Your order will be shipped only after your credit card payment is approved or for wire transfer payment after money are actually available at our account.

Goods are usually dispatched from our Australian warhouse, in case a product is temporally unavailable it can also be dispatched directly from our main deport in Milan (Italy), in this specific case customer will not pay any extra duty or shipping fees, those will be covered by our company as a nice gesture in order to provide a fastest and better service.

1.1 Deliveries Directly In Front Of Your Door

We will do our best to make sure you receive your order in time. To ensure that your order is shipped promptly, please make sure to specify the correct billing address for your credit card and include a valid e-mail address and daytime telephone contact number when placing your order. Please respond immediately to messages from our office concerning your order to make sure any problems are promptly resolved so your order can be shipped on schedule.

1.2 All the goods purchased by our customers are scrupulously packed again by our store keepers with special reinforced packages

CNew Caffè Italia see to the forwarding of the goods in many ways, especially for packing.
Packing is an important element for the international shipments, all the goods purchased by our customers are scrupulously packed again by our store keepers with special reinforced packages.
Then inside every package they place polystyrene in order to prevent not only the good but also the original package to give warranty to our customers to receive at their own home the good in a perfect condition. All the procedures of packaging are accurately handmade by our store keepers and they also check the original packing that we receive from the factories that we represent.

1.3 Packaging

Please Note: we only use 100% recyclable packaging materials.
We always take great care when packaging your order to ensure its safe arrival. Packaging Products:
Un-bleached (Brown) postal boxes:
High quality rigid flute corrugated board boxes provide strength and protection.
Biodegradable packaging material:
The naturally friendly packaging material that is 100% biodegradable and manufactured from annually renewable sources (Corn). Water soluble. Fully compostable, if you poor water onto it, you can actually see it disappear.
Paper carton packing tape:
Produced from a silicone free paper with a natural adhesive.

2. Payment methods

Shopping at New Caffè Italia , is absolutely safe, we use a successful and leading real-time secure credit card processing system, your credit card information is processed by the Bank servers and do not transit or reside in our servers or shopping cart server. We provides secure sockets layer (SSL) technology server encrypted connection for all forms of transaction. This technology works best when the Clients use Microsoft's Internet Explorer or Netscape Navigator.

2.1 Accepted payments

There are three possible methods of payment available by our company. Shopping at Caffè Italia® is fast and easy. You can place an order online, or by telephone, email or fax. Payment options include credit card, bank transfers.

2.1.1 Credit card (Visa, MasterCard Credit and Debit Cards)

Verified By Visa & MasterCard SecureCode
Same card, added safety online: Verified by Visa/Mastercard Securecode is a new service that lets your purchase online with added confidence. Through a simple checkout process, Verified by Visa confirms your identity when you make purchases at verified online stores like CoffeeItalia. It’s convenient, and it works with your existing Visa/Mastercardcard.
Our CoffeeItalia paymeent gateway is a fully compliant, payer authentication solution for Verified by VISA and MasterCard® SecureCode™. Based on the Card Associations' 3-D Secure™ technology, it provides the most easy and safe way to shop online.
Please enter your credit card number, the name of the holder and the expiry date in the process of the online registration. We do not charge your credit card until we have shipped your order. Please be aware that once credit card authorization is issued, regardless of whether we have charged your card or not, the funds will be reserved for up to a certain number of days depending on your lending institution. If using a debit card please verify with your bank the daily withdrawal limits on your card, as we are not responsible for any surcharges your bank may impose for transactions exceeding your limit. We reserve the right to request additional identification for verification purposes and will contact you either by e-mail or telephone. Your order will be processed as soon as we receive the requested information

2.1.2 Bank transfer

You can make payments directly into our bank account and email the bank wire transfer receipt to us.
Here below our wire details:
Company name: COFFEECULT
ACCOUNT NUMBER: 781997832
CODE PSB: 082-182
BANK ADDRESS: 800 Bourke Street, Melbourne, 3000, Australia